I would like you to know that I am extremely satisfied with your technician Mr. Mike Echeverria's service. He was clean and presentable. He was conscientious about not dirtying my home by wearing his own shoe covers whenever he was inside the house. He took time to explained what he was doing and why. I am very happy with the results. The central air has been working wonderfully.
Thank you so much for getting Mike out here right away last week! I was so grateful. So it was not my imagination! Mike fixed the problem and checked things out in no time! Bless you.
Bryant Heating and Air:
I wanted to write this note to thank-you for the service I received yesterday 8/28/13. The AC unit I purchased from you last year decided to stop putting out cold air the night before in the midst of one of the hottest weeks of the year. I called your office about 8:30 in the morning and @ 9:45 there was a technician at my door.
When I was in the process of replacing my heating and air conditioning units last year I solicited proposals from several companies. Based on the research I did on the companies and not just price, I chose Bryant. I am very happy I did. Price is one thing but you can't beat having a quality company behind the product.
One thing that makes a company a good company is the quality of the people they employ. I think Bryant can be proud to have someone as efficient and knowledgeable as Michael the technician who responded to our call. He was so efficient and thorough in searching out the problem and eventually correcting it. It was not what I would assume is something you come across every day but he was able to diagnose and fix it for which my wife and I are extremely grateful. You should be happy to have him for an employee. We know we are that he is.
I want to let you know I appreciate the good job Mike Echeverria did installing a new heater for me last week. I had been let down by two other companies. One didn't return my calls, the other didn't show up. From the moment I walked into your shop I knew I was in the right place. Marjorie took my information and Mike, overhearing, knew exactly what I wanted. He returned my follow-up calls promptly, showed up on time and did a nice clean installation. Courteous and professional to boot. Thank you for a job well done.
Thanks for Bryant's wonderful service. Anthony did a fine job.
Thanks for the prompt response. Tony did a great job.
Dear Mr. McConaughy:
I just wanted to thank you for the American Express Gift Card you sent me for referring Marie to you. It was such a nice surprise to receive this gift after a hard day at work. It really made my day!
I just want you to know the reason why I referred your company to Marie. I called your company a few years ago and felt you would probably charge me at least $300 for the call and repairs. After checking out my unit, your technician felt it just needed some cleaning and he took me outside and recommended that every so often I water down the hoses attached to my air conditioning unit. He only charged me as I recall $65. I was very impressed with the honesty of your technician who could have really taken me for a ride. I have done extensive work on my home since it is 100 years old and have been ripped off many times. There are very rare companies/workers who are honest. I hate to look at the world jaded but as a result of all the crooked workers I have met, I am always on the defensive and unfortunately expect the worse. Every so often I am pleasantly surprised with an honest company/worker and good workmanship.
So thank you again for your gift and I can see why you have been in business for 66 years. Congratulations!
I wanted to let you know that this morning the city signed off on everything. Thank you and Anthony and Matt for all your effort and for putting up with my unusual job (two crane trips, roof mount, timing, rainstorms, postponements, etc). Thank you also for handling all my questions, and for doing all of this with a smile! Everyone I dealt with was knowledgeable, professional, friendly, and a pleasure to deal with.
Just so you know, the heating system is absolutely fantastic. Recent days have provided us an opportunity to test it and it is amazing how quickly it heats up the house. Seriously, it seems instantaneous! I'm hopeful that the AC will work as well, I'm sure we will find out in the coming months.
Please know that if you are looking for a reference for Bryant and their services, I am available to talk to any future client looking to learn about your company.
Thank you very much again for your excellent work!
Hope you had a nice Thanksgiving! Your technician who came out was very nice and professional!
I want you to know about my experiences with you, your office staff and your technicians.
When we first met I was very impressed with your approach to educating me about air conditioning systems. You gained my confidence while other air-conditioning representatives left me rather leery.
Our meeting was followed by the installation of our air-conditioning system by very talented and hard working technicians. We particularly enjoyed meeting Frank and we appreciated his excellent work.
In talking with your office staff, they made me feel that they really cared and wanted to take care of my needs. Most of my conversations have taken place with Victoria who is superb!
What prompted me to write this letter is my recent call for help when our air-conditioner stopped working properly. Victoria and her manager (I'm sorry I don't know her name) once went out of their way to get me immediate help DURING THE BUSIEST TIME OF YEAR FOR YOU AND YOUR STAFF!!! Both Mie and Anthony were GREAT in getting our unit working better than ever.
Matt, you told me that you take pride in selling excellent systems and that you make sure that your customers' needs are continuously met long after the sale and installation. You are fantastic! Your words are not empty gestures. They are backed up by caring and responsible actions. You are a rare businessman who I will strongly recommend to anyone needing heating or air-conditioning. Thank you.
...We are happy we chose Bryant, we are amazed at how great our new A/C is working! We would be happy to refer Bryant to family and friends.
Lupe and Roger I.
This is a very, very belated note to say thank you for the work your company did in providing new furnace and air conditioning to the 90 year old home... What beautiful work!
Your team was knowledgeable, quite professional, timely, efficient and hardworking. The clean-up each day was and on the final day was amazing. Please pass my thanks to each of them.
I look forward to sharing info on your company and future upkeep of my system,
With all best wishes,